Current Promotion Terms & Conditions
BLACK FRIDAY SALE 2024
1. Available Friday 1st November 2024 - Monday 9th December 2024 23:59 inclusive.
2. Offer must be applied at time of the appointment and cannot be added once contract is agreed.
3. 25% off all shutters, Duette®, Pleated, Wooden Venetian, Roller and Roman blinds, awnings, garage doors and motorised accessories (including the motor). Discounts are off our normal selling prices.
4. Order now for installation before Christmas. Thomas Sanderson installation before Christmas is available on selected blinds and shutters. Please consult with your designer for specific details. Excludes selected blinds, selected shutters, awnings and garage doors. Thomas Sanderson reserves the right to extend, amend or withdraw any offer without prior notice.
5. No cash alternative available. Cannot be used in conjunction with any other offer, voucher or discount.
6. Standard Terms and Conditions apply.
7. Thomas Sanderson is not responsible for any regional designer availability constraints if an appointment within the given time-frame is not available.
8. Appointments are booked on a first come first served basis.
9. Ts and cs correct at time of publication.
10. All products and offers are subject to availability.
SHUTTERS INSTALLED WITHIN FIVE WEEKS
*UK-made vinyl shutters can be custom-made and installed within 5 weeks from sale, this excludes Burley (wooden), Rockbourne (MDF+) and shaped Waterberry (Vinyl) shutters and is based on anticipated production lead-times, excluding the two week closure of our factory over Christmas and is subject to availability. Although we make every effort to meet the anticipated installation date, on some occasions your order might be slightly delayed due to circumstances beyond our control. We will ensure you are kept informed of any unforeseen changes to your delivery date.
DUETTE® BLINDS
- Claim: Duette® blinds have been designed using a unique honeycomb construction that has been proven to reduce heat loss by up to 55% when fitted in a double glazed window. Substantiation: Fraunhofer Energie Hunter Douglas Eng 110802 report (pg 21).
- Claim: Duette® blinds reflect the sun’s warmth during the summer months and prevent heat loss during the cooler month from double glazed windows, which can help reduce the energy required to heat your home by up to 12%. Substantiation: Fraunhofer Energie Hunter Douglas Eng 110802 report (pg 52).
RECOMMENDATION HAMPER - TERMS & CONDITIONS:
- The recommendation scheme is available for customers who have made a purchase and recommend a friend or family member within 12 - 18 months of receipt of the final payment of their order.
- The customer recommended much mentioned at the time of booking an appointment and during the in-home appointment that they have been referred and confirm the customer number of the person that recommended, them by showing a copy of the email they have been sent or promotional recommendation postcard.
- The second customer must reside at a different address to the original customer.
- Both customers must have paid the full order balance prior to the hamper being ordered and dispatched.
- Hampers are not exchangeable for cash.
- Hamper delivery can take up to 6 weeks from final payment and fit of the recommended customer's order.
EXCLUSIVE LOYALTY 15% DISCOUNT - TERMS & CONDITIONS:
- The exclusive 15% discount off your next order is only valid when you provide a copy of the leaflet sent to you during your design consultation.
- This discount cannot be used against an outstanding invoice and is not exchangeable for cash.
- This exclusive offer must be applied at the time of the appointment and cannot be added once the contract is agreed. One offer per household.
- The discount is off the total value of your order and can be used across our range of shutters, blinds and awnings.
- This discount cannot be used in conjunction with any other offers, but is in addition to all current advertised discounts.
Newsletter sign up 10% discount - TERMS & CONDITIONS
10% off is valid on made-to-measure blinds, shutters, awnings and garage doors. To claim discount‚ show your sign up confirmation email to your designer at your in-home appointment at time of quote. One offer per household. Offer expires 6 months after receipt of your sign up confirmation email. Subject to availability. Discount is in addition to currently advertised promotion but cannot be used in conjunction with any other discount, voucher or offer. Electric blind accessories are not included. Thomas Sanderson reserves the right to extend‚ amend or withdraw any offer without prior notice.
THOMAS SANDERSON - WIN A £500 VOUCHER TOWARDS THE COST OF YOUR NEXT ORDER - TERMS & CONDITIONS:
- To enter, entrants must post a picture of their recently installed Thomas Sanderson window furnishings on their social media channels including Instagram tagging @thomassandersonltd.
- Entrants must have made a purchase and had a Thomas Sanderson window furnishing fitted – made-to-measure blinds and shutters. The competition closes at 23:50 on 30th September 2024. Entries received after this date will not be considered.
- A winner will be chosen at random every month. The £500 voucher is valid on made-to-measure blinds, shutters, awnings and garage doors. Discount must be claimed at time of order and is not exchangeable for cash. This offer is only valid with this voucher and is off the total value of your order. Discounts may not be redeemed against any outstanding invoice.
- The Competition is not open to employees of Thomas Sanderson or their immediate families, or anyone connected with the running of this competition. Entrants must be 18 or over.
- The competition will go live on the Thomas Sanderson Instagram page in the form of a post.
- The competition is open to residents of England, Scotland, Wales and Ireland.
- By tagging @thomassandersonltd in your post you agree to our terms and conditions. Any personal data collected will be processed in accordance with our Privacy Policy.
- If chosen to be featured your social media handle will be displayed alongside your photo on Thomas Sanderson social, paid, owned and earned channels as appropriate.
- By submitting your photo, you warrant and represent that (i) you own the rights to the photo or, if the photo is subject to third party rights, that you have all required licenses, rights, consents and permissions to publish the photo and grant the necessary rights, that (ii) you are over 18 years of age and (iii) that the window furnishing featured in the photo is owned by you and was purchased on or after the 1st January 2022.
- Re-posts outside of these dates on the Thomas Sanderson Instagram feed or on Thomas Sanderson’s Instagram Stories of customer’s entries does not constitute as an announcement or an acknowledgement of that customer winning the prize for that quarter.
- If after reasonable attempts the winner cannot be contacted, Thomas Sanderson reserves the right to offer a prize to another entry chosen at random.
- The prize as stated is not transferable.
- Unsuccessful entrants will not be contacted and no feedback on any entry will be provided. The judges' decisions will be final and no correspondence will be entered into.
- Thomas Sanderson reserves the right, with or without cause, to exclude any entrant in this competition or withhold the prizes where there has been any violation of these terms and conditions.
- Thomas Sanderson reserves the right to amend or withdraw this Competition in whole or in part, temporarily or permanently, without prior notice or compensation.
- This competition is administered by Thomas Sanderson, Hunter Douglas Group of Companies, Darwin Building, 2 Colwick Quays, Private Road No.2, Colwick.
THOMAS SANDERSON COMPLAINTS PROCESS
Thomas Sanderson strives to offer every one of our customers the best possible experience. In the unfortunate event that you may feel our service to you has not been up to the expected standard we would like to hear about it so that we may have the chance to resolve your issues fully.
In the first instance you should contact our Customer Services team using any of the channels below and explain to us the exact nature of your complaint. Please remember to have your customer number available as this will help us track down your details a little quicker.
Phone:
Our Customer Services number is 0800 014 2525 Lines are open from 9am to 5pm, Monday to Friday.
Calls are free from a landline but may incur a charge if dialled from a mobile.
Email:
Please email our Customer Services team at customerservices@thomas-sanderson.co.uk
Post:
It takes a little longer to reply by letters but, if you prefer to write, please send your letter to the follow address;
Customer services Thomas Sanderson Limited The Darwin Building, 2 Colwick Quays Business Park Private Road No. 2, Colwick, Nottingham NG4 2JY
Upon receipt of your complaint, our Customer Services team will record it within our Customer Management system and a specific member of the team will assume ownership of your issues.
We will maintain regular contact throughout the duration of our investigation into your complaint and it will remain open on our Customer Management system until you have confirmed that you are fully satisfied with the resolution and outcome.
Escalating your complaint:
If you are unhappy that the processes are not being adhered to or wish to escalate your complaint, please write to our Customer Services Manager at the address above. All letters will be acknowledged within 48 hours of receipt and a formal written response will be issued within a maximum of 14 days.
If your complaint relates to our finance agreement:
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna (previously Hitachi Capital). Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can't reach an agreement on your finance agreement:
If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.They can be contacted in the following ways:
Further details can be found on the Financial Ombudsman Service
website: www.financial-ombudsman.org.uk
